[Solved]: · Communication methods used with physician, nurse,…

· Communication methods used with physician, nurse, and hospital executives · Listening skills used o Hint – think about “Soft Skills” which are a combination of people skills, social skills, personality traits, attitudes, and social and emotional intelligence that help individuals navigate their environment, work well with others, perform well, and achieve their goals · Managing patient complaints, concerns, and patient satisfaction Hint – Healthcare organizations have processes for addressing patient complaints and grievances to follow federal regulations and accreditation standards, as well as to protect patients and reduce liability. Current trends in healthcare such as patient-centered care and patient satisfaction data make seeking and responding to patient feedback increasingly important components of risk management and patient safety programs.