[Solved]: There are many factors that impact patient experience

There are many factors that impact patient experience. Review the case study and challenge below and analyze the organizational processes and factors that highlight the patient experience and impact patient satisfaction. Identify the elements of patient experience and provide details from the case study to support your discussion. Case Study: The Cleveland Clinic utilized existing telemedicine and shared medical appointment (SMA) capabilities to prioritize the safety of patients with diabetes and obesity and to enhance patient and provider comfort via virtual healthcare. The Challenge: Cleveland Clinic needed to ensure patient and provider safety and continuity of care for patients with diabetes at high risk for COVID-19 within the Endocrinology and Metabolism Institute (EMI). A 36-year-old woman has just been informed that she has breast cancer. She must decide whether to undergo a radical surgical intervention that is associated with a very good survival rate or a less appearance-altering operation that carries with a greater concomitant risk of mortality.