A medical administrative assistant is communicating with a patient who is uncooperative and upset about their consultation results. How can the assistant interact with this patient to calm the patient and improve the situation? Make a promise to the patient that their concerns will be resolved. Explain to the patient that their concerns are unfounded. Speak to the patient using a raised tone of voice. Listen to the patient as they explain their concerns.
[Answered]: A medical administrative assistant is…
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